Customer Service

Shipping Charges

Charges are as follows on all Internet orders unless otherwise specified in item details.
S&H for domestic orders within the United States are free with minimum $150 purchase.
S&H for International orders are free with minimum $300 purchase.

Standard Shipping:
$6.99 flat rate per order
Allow 1-3 days for delivery

USPS Express Overnight:
$6.99 base charge, plus $20.00
Allow 1 business day for delivery*

*Delivery times are taken from USPS. Service time is guaranteed.
*Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations.

Additional Shipping Information

  • All orders placed by 3:00 pm ET, Monday-Saturday, will be shipped that day.
  • Oversized shipments weighing more than 10 lbs. may take up to 5 business days for standard delivery.
  • All orders sent to a PO box must be shipped via a USPS method.
  • All orders sent to a US military base must be shipped via USPS Priority Mail.
  • All orders sent to Arkansas, California, Colorado, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Oregon, Utah, Vermont, Washington and Wisconsin must be shipped via a USPS method.
  • Flammable/hazardous items must be shipped USPS Ground.
  • USPS business days do NOT include Sundays or holidays.

Return Policy
Any item can be returned within 30 days of purchase for refund credit, or exchange (minus delivery charges). Simply send the item to us via UPS or insured parcel post.

CW Web Site FAQ

Order Tracking
Your tracking information can be found in the shipping confirmation email sent upon shipment.
If we can be of any assistance, please don’t hesitate to email us at CustomerService@cwcigars.com.

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